Based in Hazmieh, Lebanon, Claims SAL has established itself as the nation’s sole end-to-end third-party administrator for motor claims. The company’s presence at the London forum highlights the growing importance of the "LegalTech" and insurance intersection. By combining traditional motor claims handling with automated workflows and embedded legal frameworks, the platform addresses systemic inefficiencies that have historically hindered the insurance industry, offering a model for how domestic service sectors can be modernised through digital innovation.

Central to the company’s operation is its strategic collaboration with Qapter by Solera. This partnership integrates advanced artificial intelligence for photo-based damage assessment and cost estimation directly into the claims process. This technological leap allows the firm to reduce turnaround times from several days to just a few hours, providing a level of efficiency and transparency that is increasingly demanded by policyholders and international stakeholders. The platform unifies the entire workflow, from the First Notice of Loss to the final settlement or repair coordination.

The participation of Claims SAL underscores the relevance of service-sector innovation to the broader international trade landscape. As insurance markets become more interconnected, the ability to deploy scalable, fraud-resistant platforms that adhere to rigorous legal and regulatory standards becomes a competitive necessity. Mr Abi Antoun’s involvement serves as a bridge between the Lebanese insurance market and global trade specialists seeking to understand how technology can mitigate risk, reduce fraudulent activity, and enhance communication between insurers and repair networks.

Mr Abi Antoun brings over twenty years of legal and business experience to the forum, leading a practice that is highly ranked for its insurance and reinsurance expertise. His participation in the London programme is intended to foster dialogue on how legal mechanisms can be embedded directly into digital workflows to ensure compliance and dispute resolution are handled as part of the standard claims process rather than as an afterthought. This approach aims to elevate industry standards and provide a blueprint for other emerging markets.

The claims process represents the definitive moment of truth for the insurance industry, where the integrity of a policy is tested by the speed and fairness of the resolution. By embedding legal mechanisms and automated dispute resolution directly into the digital workflow, we are not merely accelerating settlements but actively restoring trust between insurers and their clients. Our objective in London is to demonstrate how these integrated frameworks can be adapted across borders to ensure compliance and operational resilience in diverse regulatory environments.

Beyond technical implementation, the forum provides a platform for discussing the legal complexities of cross-border trade. With extensive experience in corporate and banking law, Mr Abi Antoun is positioned to contribute to high-level dialogues on international taxation and insurance recovery, areas that are critical for firms looking to expand their footprint in the global marketplace. His firm, Beirut Law Firm, has been recognised by AM Best as a top recommended practice, further reinforcing the credibility of the integrated model he advocates.

About Claims SAL
Claims SAL is a Lebanon-based third-party motor claims administrator that provides a digital platform to streamline the traditional insurance process. By integrating artificial intelligence for damage detection and embedding legal mechanisms for dispute resolution, the company offers an end-to-end solution that connects insurers, stakeholders, and repair networks. Headquartered in Hazmieh, it is the only provider of its kind in the Lebanese market, focusing on reducing fraud and accelerating settlement times.

About the International Trade Council Global Convocation & Leadership Forum
The Global Convocation & Leadership Forum is a premier three-day event held at various venues across London to address critical issues in international trade and export growth. The forum brings together senior business executives, government representatives, and trade experts to collaborate on supply chain resilience and market access strategies. The programme provides a unique environment for high-level networking and the exchange of insights on global economic trends.

About the International Trade Council
The International Trade Council is an independent, non-lobbying peak-body chamber of commerce that has supported foreign direct investment and international trade since its founding in 1956. Its global network covers more than 179 countries and includes over 28,000 members, ranging from government ministries and diplomatic missions to industry associations and private businesses. The Council's mission focuses on reducing trade barriers and encouraging sustainable economic growth through advocacy, certification via the ITC Academy, and extensive market research.

About the International Centre for Trade Transparency and Monitoring
Registered in the United Kingdom as a commercial spin-off of the International Trade Council, the International Centre for Trade Transparency Limited (trading as ICTTM) was established in November 2022. With offices in the United Kingdom and the Philippines, ICTTM operates the ADAMftd trade intelligence platform. This system applies advanced data analytics to billions of trade records, including customs data, shipping information, and compliance screening, to help organisations model supply chains and assess counterparty risk.

Media Contact
Charbel Abi Antoun

Founder and Board Representative

Claims SAL

https://claims.com.lb