Brilo AI, a conversational AI platform used by over 1,000 businesses across healthcare and specialty medicine, today announced the general availability of its neurosurgery-specific voice AI — a purpose-built solution that manages patient intake, surgical planning, post-op follow-up, and hospital partner account calls around the clock, so surgical teams stay focused on procedures rather than phone lines.

The Problem It Solves
Neurosurgery clinics face a structural communication problem. Monday morning intake rushes, mid-week surgical planning inquiries, and Friday post-op follow-up calls all pull the clinical team away from active patients. When calls overflow to voicemail, patients referred for brain tumor consultations or spinal surgery evaluations frequently call the next clinic on their list — and never return.

Brilo AI's voice AI for neurologists eliminates that gap. The agent runs every clinic shift, handles every major call type, and writes directly into the platforms clinical teams already use.

What the Agent Handles
The Brilo neurosurgery conversational agent covers four workflows:
Patient Intake — qualifies callers on referral source, neurosurgical concern, and insurance coverage; books the consult in Athenahealth; sends an SMS confirmation automatically.
Surgical Planning — pulls live surgical schedule data from Athenahealth, walks callers through imaging review and surgical risk options, and dispatches a same-hour text update with next steps.
Post-Op Follow-Up — captures wound care status, neurological status, and rehab referral requests; escalates red-flag calls to the on-call clinician in real time.
Hospital and Partner Accounts — routes hospital neurosurgery program and partner rehab facility inquiries to the appropriate clinical lead, keeping partner communications separate from the patient intake queue.


Documented Results
Early adopters report significant operational improvements. One neurosurgery clinic operations director noted that before Brilo, the practice lost every Monday morning to commute-hour intake overflow while surgeons worked the procedure suite. After deployment, Brilo resolved approximately 80% of call touchpoints without human involvement, and intake-to-consult conversion climbed from around 50% to over 75%.

Integrations That Make It Stick
Unlike standalone virtual receptionist tools, Brilo writes to the healthcare stack already in place. Current integrations include Athenahealth for live scheduling, Salesforce Health Cloud for CRM documentation, Stripe for copay and deposit confirmation, and Twilio for real-time SMS alerts. Patient data stays inside existing systems — no duplicate entry, no shadow records.

Availability
Brilo's voice AI for neurologists is available now as part of the Brilo 2.0 Clinic Desk platform. Neurosurgery practices can get started with a 15-minute consultation at cal.com/brilo-ai/15min or explore the full platform at brilo.ai/industry/neurosurgery-clinics.

About Brilo AI
Brilo AI is a conversational AI platform purpose-built for high-volume, high-stakes communication environments. The platform serves over 1,000 businesses across healthcare, finance, and specialty medicine, with native integrations into Athenahealth, Salesforce, Stripe, Twilio, HubSpot, and more.